Refund policy

If you encounter a problem with your order, here are two possible scenarios where a refund might be considered:

  1. Lost Package If you haven't received your package and the delivery time has significantly passed, clearly something went wrong. Contact us at info@brannos.com or through our contact section, and we will attempt to resolve this issue as quickly as possible.

  2. Damaged or Defective T-Shirt Is your t-shirt damaged or defective? Perfect, consider it unique! This t-shirt isn’t meant for a fashion show, let’s face it, the design is ugly, but what really matters is the pact! If you still want to return it, contact us quickly at info@brannos.com with proof of the defect (photo), and we will assess the situation for a possible replacement or refund, in accordance with our legal obligations.

Right of Withdrawal (for European Union customers) You have the right to withdraw from your purchase within 14 days of receipt without giving any reason, in accordance with European Union regulations. Contact us at info@brannos.com to initiate this process. Note that return shipping costs are your responsibility, and the product must be returned in the same condition as received.

Important Notice: We do not accept returns for size issues or personal preference, unless otherwise specified by local law. Each item must be returned in its original condition: unworn, unused, with tags, and in its original packaging.

Return Instructions For all accepted returns, contact our customer service to receive precise instructions and the appropriate return address. Returns must be sent to the shipping warehouse that may be located based on your location (United States and Mexico, Canada, Europe (Latvia and Spain), Australia, Japan, and Brazil). Exact addresses will be provided upon return approval.

Refusal of Return Returns that do not comply with our policy will be refused. Make sure you understand the conditions before returning an item.

Refunds Refunds, if approved, will be processed within 10 business days after receiving and inspecting the returned item. Funds will be issued via the original payment method.